Website Terms and Conditions / User Agreement
// Last updated: 5 May 2026 //
These Website Terms and Conditions (the "Terms") apply to your access to and use of the website https://theunusualspace.com, the online environment, content, forms, account features, booking or purchase flows, and any services made available by or through The Unusual Space (together, the "Website" and the "Services").
The Unusual Space is an operating brand of Unusual Companies BV, a private limited liability company (besloten vennootschap) registered in the Netherlands with KVK number 90982266.6, and registered address at Vinkenburgstraat 2A, 3512 AB Utrecht, The Netherlands. In these Terms, "we", "us" and "our" refer to Unusual Companies BV operating the brand The Unusual Space. "You" refers to any visitor, user, customer, account holder, event participant, or purchaser using the Website or Services.
By using the Website or placing an order, booking, request, registration, or purchase through the Website, you agree to these Terms. If you do not agree to these Terms, you should not use the Website or Services. Mandatory rights that you have as a consumer under Dutch or EU law are not limited by these Terms.
Who we are
Legal entity: Unusual Companies BV.
Brand: The Unusual Space.
Registered address: Vinkenburgstraat 2A, 3512 AB Utrecht, The Netherlands.
KVK number: 90982266.
Contact email: [email protected].
Phone: +31 30 799 60 23.
Scope of the Services
The Unusual Space may provide information, venue, workspace, event, facility, community, booking, registration, newsletter, customer-support, and related business or customer-facing services through the Website.
The exact scope, price, availability, duration, location, included items, restrictions, and cancellation rules of a paid service, event, booking, membership, subscription, digital service, or product will be stated on the relevant page, offer, checkout, quotation, booking confirmation, or written agreement.
If a specific written agreement, event policy, quotation, booking confirmation, membership agreement, or service contract applies to a particular service, that document will prevail over these Terms to the extent of any direct conflict, unless mandatory consumer law requires otherwise.
We may update, change, suspend, or discontinue parts of the Website or Services where reasonably necessary for operational, legal, security, technical, or business reasons. This does not affect rights already accrued under a confirmed order or contract.
Eligibility and use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms.
If you use the Website on behalf of a company, organisation, foundation, or other legal entity, you confirm that you are authorised to act for that entity.
The Website is not intended for children. You must be at least 16 years old to create an account, submit consent-based forms, subscribe to marketing, or make a booking or purchase, unless a parent or legal representative lawfully acts on your behalf.
You must provide accurate, current, and complete information when submitting forms, making bookings, creating accounts, or placing orders. You are responsible for keeping your contact and account information up to date.
Accounts, login credentials, and user responsibility
If we offer account functionality, you are responsible for keeping your login credentials confidential and for all activity under your account, unless the activity results from our failure to apply reasonable security measures.
You must not share your account, impersonate another person, create accounts using false information, or use another user's account without permission.
You must notify us promptly at [email protected] if you suspect unauthorised use of your account or a security incident affecting your account.
We may suspend or restrict an account where reasonably necessary to protect the Website, other users, our legal position, or to investigate suspected misuse. Where you are a consumer, this will not limit mandatory rights you may have under applicable law.
Orders, bookings, prices, VAT, and contract formation
Prices, service descriptions, availability, dates, times, locations, and included items are shown on the Website or in the relevant quotation, checkout, booking confirmation, invoice, or agreement. Unless stated otherwise, prices shown to consumers include VAT. Prices shown only to business customers may be shown excluding VAT where this is clearly indicated.
A contract is formed when we confirm your booking, order, registration, subscription, membership, event place, or service request by email, booking confirmation, invoice, signed agreement, payment confirmation, or another clear acceptance method.
We may reject or cancel an order or booking before acceptance if information is incorrect, payment cannot be verified, the service is unavailable, the request is unlawful or abusive, or acceptance would create a legal, operational, safety, or compliance risk.
You are responsible for reviewing all order and booking information before confirming your request. We will provide confirmation of the contract on a durable medium, such as email or PDF, where legally required.
If payment is required, payment must be made using the payment methods offered at checkout or stated on the invoice or quotation. We may use third-party payment providers. Payment provider terms and privacy practices may apply in addition to these Terms.
Invoicing, payment, late payment, and business customers
We may issue invoices electronically. You agree to receive invoices, confirmations, notices, and service communications by email unless mandatory law requires another form.
Business customers must pay invoices within the payment term stated on the invoice or agreement. If no term is stated, payment is due within 14 days after invoice date.
For business customers, we may charge statutory commercial interest and reasonable collection costs in accordance with Dutch law if payment is late.
For consumers, collection costs will be charged only in accordance with mandatory Dutch consumer debt collection rules, including any required payment reminder period.
Delivery, performance, venue use, events, and bookings
Where we provide services at a physical location, you must comply with house rules, safety instructions, venue policies, event instructions, access rules, and reasonable staff instructions.
You may not use our venue, facilities, website, events, or services for unlawful, unsafe, discriminatory, fraudulent, abusive, harassing, defamatory, violent, misleading, infringing, or otherwise harmful conduct.
For events or time-specific bookings, the date, time, location, access requirements, included services, cancellation deadline, and any special restrictions will be shown in the relevant event page, booking confirmation, or agreement.
We may refuse entry to, or remove, a person from an event or location where reasonably necessary for safety, security, unlawful conduct, breach of rules, serious disruption, non-payment, or protection of other participants, staff, property, or legal obligations.
If we cancel an event or service due to circumstances within our control, we will offer a reasonable remedy, such as rescheduling, credit, or refund, depending on the service and your legal rights. We do not refund costs that are not charged by us, such as travel, accommodation, or third-party costs, unless mandatory law requires otherwise.
Consumer cancellation, refunds, and right of withdrawal
If you are a consumer in the EU/EEA and you purchase goods, services, digital content, membership, subscription, or certain other paid services from us at distance, you may have a statutory 14-day right of withdrawal, unless a legal exception applies.
The separate Consumer Cancellation, Refund, and Withdrawal Policy forms part of these Terms and explains your withdrawal rights, exceptions, refund timing, event/service cancellation rules, and the model withdrawal form.
For services, if you ask us to start performance during the withdrawal period, you may have to pay a proportionate amount for the service already provided before withdrawal. If the service is fully performed within the withdrawal period with your prior express consent and acknowledgement that you lose the right of withdrawal after full performance, the right of withdrawal may be lost.
For digital content not supplied on a tangible medium, you may lose the right of withdrawal if performance begins with your prior express consent and your acknowledgement that you lose the right of withdrawal once delivery begins, where legally permitted.
For time-specific event, leisure, accommodation, venue, or booking services, the statutory withdrawal right may not apply where the contract provides for a specific date or period of performance. Any commercial cancellation rights will be stated in the relevant event or booking conditions.
Nothing in these Terms limits mandatory consumer rights under Dutch or EU law.
Subscriptions, memberships, and cancellation button
If we offer subscriptions or memberships, the duration, renewal method, payment frequency, cancellation method, notice period, and any minimum term will be clearly stated before you subscribe.
We will not use pre-ticked boxes for paid add-ons, newsletters, or other optional choices that require your active consent.
Where legally required, we will provide a clear online cancellation method for subscriptions, memberships, or continuing services. The business must verify and implement any mandatory cancellation-button requirements applicable from 19 June 2026 if online subscriptions or continuing online services are offered.
Acceptable use
You must not use the Website or Services to commit or facilitate illegal activity, fraud, spam, phishing, harassment, discrimination, hate speech, defamation, threats, malware distribution, scraping, unauthorised access, vulnerability exploitation, excessive load, interference with security, or infringement of intellectual property or privacy rights.
You must not reverse engineer, copy, modify, frame, mirror, sell, resell, or commercially exploit the Website, our content, or our systems except where expressly allowed by law or by us in writing.
You must not use automated tools, bots, crawlers, or scraping tools in a way that harms, disrupts, or overloads the Website or bypasses technical restrictions.
We may investigate suspected misuse and take reasonable measures, including blocking access, removing content, suspending accounts, cancelling bookings, or reporting unlawful activity to competent authorities where appropriate.
User-generated content and submissions
If the Website allows you to submit reviews, comments, files, images, event materials, profile information, messages, or other content ("User Content"), you remain responsible for that User Content.
You confirm that you have all rights and permissions required to submit User Content and that your User Content does not infringe rights of third parties, breach confidentiality, contain unlawful material, or violate these Terms.
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, publish, adapt for formatting, and use your User Content to operate, promote, improve, and secure the Website and Services, subject to our Privacy Policy and applicable law.
We may remove, restrict, or refuse User Content where we reasonably believe it is unlawful, misleading, infringing, abusive, irrelevant, unsafe, spam, or otherwise inconsistent with these Terms or our legal obligations.
If consumer reviews are published, we will not knowingly publish false reviews and will provide information about whether and how we verify reviews where required by consumer law.
Intellectual property
The Website, Services, brand names, trade names, logos, designs, images, videos, text, software, layout, databases, concepts, documents, event materials, and all related intellectual property are owned by Unusual Companies BV, its licensors, or the relevant rights holder.
You receive a limited, revocable, non-exclusive, non-transferable permission to access and use the Website for personal or internal business purposes in accordance with these Terms.
You may not copy, reproduce, distribute, sell, license, modify, publish, upload, transmit, create derivative works from, or commercially exploit our content without our prior written permission, except where mandatory law permits limited use.
Nothing in these Terms transfers ownership of our intellectual property to you.
Third-party links, tools, and integrations
The Website may contain links to third-party websites, maps, payment tools, booking tools, analytics providers, video platforms, social media, newsletter services, CRM systems, or other integrations.
Third-party services are provided by independent parties and may be subject to their own terms, privacy policies, cookie practices, and fees. We are not responsible for third-party content, availability, security, or practices, except where mandatory law provides otherwise.
We choose third-party providers with reasonable care but cannot guarantee uninterrupted or error-free operation of third-party tools.
Website availability and security
We aim to keep the Website available and secure, but we do not guarantee uninterrupted, error-free, or permanently available access.
We may perform maintenance, updates, security measures, or technical changes. Access may be temporarily unavailable due to maintenance, third-party services, hosting issues, cyber incidents, force majeure, or technical problems.
You must not test, scan, attack, bypass, or interfere with the security of the Website without our prior written permission.
Marketing, newsletters, and sponsored content
We may send service communications where necessary to perform a contract or respond to your request.
We send marketing emails, newsletters, event invitations, or promotional messages only where we have a lawful basis to do so, such as your consent or another lawful basis permitted under applicable law. You may unsubscribe at any time by using the unsubscribe link or contacting us.
If content is sponsored, paid, or promotional in a way that must be disclosed under consumer law, we will aim to make that clear. We do not allow misleading advertising, false scarcity, fake reviews, or pre-ticked optional add-ons.
Privacy and cookies
Our Privacy Policy explains how we process personal data. Our Cookie Policy explains how we use cookies and similar technologies.
Non-essential cookies, including advertising/tracking cookies and certain analytics cookies, require your prior consent unless a legal exemption applies. You may change or withdraw cookie consent as explained in the Cookie Policy.
Suspension and termination
We may suspend, restrict, or terminate your access to the Website or Services where reasonably necessary because of breach of these Terms, non-payment, fraud, security risk, unlawful conduct, abuse, operational risk, or legal obligation.
Where you are a consumer, suspension or termination will not affect mandatory rights you have under applicable law or any refund right that cannot legally be excluded.
You may stop using the Website at any time. If you have an account, booking, subscription, membership, or other contract with us, termination or cancellation will follow the rules applicable to that specific service.
Complaints and customer support
Complaints can be submitted by email to [email protected] or by post to Vinkenburgstraat 2A, 3512 AB Utrecht, The Netherlands. Please include your name, contact details, order/booking reference if available, and a clear description of the issue.
We aim to acknowledge complaints within 2 business days and provide a substantive response within 14 calendar days. If more time is needed, we will explain why and indicate when you can expect a response.
The separate Complaints Policy forms part of our customer-facing legal documents.
Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is not permitted by applicable law, including liability for intent, deliberate recklessness, death or personal injury caused by negligence, fraud, or mandatory consumer rights.
To the extent permitted by law, we are not liable for indirect loss, consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, loss caused by your breach of these Terms, or loss caused by third-party services outside our reasonable control.
For business customers, our total aggregate liability arising from or related to a service is limited to the amount paid by the business customer for the specific service giving rise to the claim during the 3 months before the event causing liability, unless mandatory law requires otherwise.
For consumers, liability limitations apply only to the extent permitted by mandatory Dutch and EU consumer law.
Indemnity for business customers and unlawful use
If you are a business customer, you indemnify us against third-party claims, damages, penalties, costs, and expenses arising from your unlawful use of the Website or Services, your breach of these Terms, your infringement of third-party rights, or User Content you submit, except to the extent caused by our own breach or unlawful conduct.
For consumers, this clause applies only to the extent permitted by mandatory consumer law and only where the claim results from your unlawful or culpable conduct.
Force majeure
We are not responsible for failure or delay caused by circumstances beyond our reasonable control, including outages, cyber incidents, strikes, government measures, epidemics, fire, flood, severe weather, transport disruption, supplier failure, utility failure, or other force majeure events.
If a force majeure event substantially affects a confirmed booking or service, we will take reasonable steps to inform affected customers and provide a reasonable remedy where required by law or contract.
Changes to these Terms
We may update these Terms from time to time for legal, technical, operational, or business reasons. The latest version will be published on the Website with a last updated date.
Changes will not reduce mandatory rights already acquired by consumers under an existing contract. If a material change affects an ongoing paid service, membership, or subscription, we will provide reasonable notice where required by law or contract.
Governing law and competent court
These Terms are governed by the laws of the Netherlands.
Disputes will be submitted to the competent court in the Netherlands, unless mandatory consumer law gives you the right to bring proceedings before another court or prevents this choice of forum.
If you are a consumer resident in the EU/EEA, you may also rely on mandatory consumer protection rules of your country of residence where applicable.
Contact
For questions about these Terms, contact us at [email protected], call +31 30 799 60 23.3, or write to Unusual Companies BV, Vinkenburgstraat 2A, 3512 AB Utrecht, The Netherlands.